Welcome Desk Volunteer

Empty Kitchens Full Hearts
VO105218

What follows is a brief list of the most common tasks; more detail will be provided when you come in to chat to us about the role.
Onboarding new service users over the phone.
Using our task management system.
Welcoming volunteers and visitors.
Checking the phone for voicemails and messages. Ensuring the ‘welcome area’ of the office and the volunteer break areas are tidy and stocked. Organising the washing and drying of uniforms (chef whites). Cleaning duties. Sending volunteer communications.

Travel details

You can find us on 11 West Granton Road, Edinburgh, EH5 1HG. We are the old school building just off Granton Square. Bus routes: 8, 14, 16, 38, 47, 113, 17 Cycle: We have a bike shelter around the back of the building. Parking: On street free parking available.

Travel expenses

Completing an online expenses form, or discussing with our finance officer. These will be paid over bank transfer.

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Support

Training details

Volunteers will be expected to carry out a 6 week training programme (one day a week). Training would occur on a morning (9am-2pm) and on a Monday, Thursday or Friday.
We use Zendesk to manage tasks. You will be given full training on how to use it.
Similarly, Google mail, Drive and Calendar are used so some familiarity with this is helpful, though you will be trained how to use them.

Restrictions

Minimum age: 18

Availability

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning

Afternoon

Evening

Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
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Please fill out this form to register your interest in the opportunity Welcome Desk Volunteer with Empty Kitchens Full Hearts

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