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Ayrshire Council on Alcohol is an alcohol counselling recovery service commissioned by East & South Ayrshire Health & Social Care Partnerships to provide free confidential advice, information & support to individuals aged 16 + whether they wish to stop drinking or reduce their drinking levels. Support is also available to those concerned about a loved one’s drinking. All counsellors are trained to professional standards and work from accessible venues throughout East & South Ayrshire. Daytime & evening appointments are available.
ACA are currently looking to recruit a Volunteer Evening Receptionist.
You will be the first point of contact when an individual arrives for their appointment and will greet them in a professional and welcoming manner, ensuring that they are comfortably seated with a glass of water in reception
Main Tasks:
Meet and greet individuals who use the service · Update the appointments diary · Answer the telephone & pass messages to the appropriate staff member · General office duties – photocopying, shredding, making up information packs & case records
Experience required
An empathic & non-judgemental approach towards individuals who are concerned about their own or a loved one’s drinking
· A pleasant & courteous manner when dealing with individuals in person or via telephone · An understanding of working in an environment whereby policy & procedures must be followed and confidentiality strictly upheld at all times · The ability to carry out general office duties such as filing, shredding, photocopying etc.
· To understand the boundaries within the role and seek support from the Director of Service when required
Travel expenses
Travel expenses are reimbursed and lunch is provided if you work more than 4 hours
Support
Training details
Induction to ACA, including policies and procedures
Access to free in house & external training
Ongoing support and monthly supervision
Travel expenses
Tea & coffee
Lunch if working 4+ hours
There is no lone working
Restrictions
Minimum age: 16
18 years & over with a mature outlook.
2 suitable references required.
Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Volunteers (aged 16-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity Volunteer Evening Receptionist with Ayrshire Council on Alcohol (South Ayrshire)
Your email address and phone number will only be used by the organisation/TSI you are contacting to discuss in more detail the opportunity you are enquiring about.
Your details and message will be sent to:
Kerry McGee, Ayrshire Council on Alcohol (South Ayrshire)
Kerry McGee, Ayrshire Council on Alcohol (South Ayrshire)
Email address: [email protected]
Phone number: 01292 281238
A copy will be sent to the organisation that supports volunteering in South Ayrshire:
Contact name: VASA Volunteering
Email address: [email protected]
Thank you for registering your interest in Volunteer Evening Receptionist with Ayrshire Council on Alcohol (South Ayrshire).
Ayrshire Council on Alcohol (South Ayrshire) and Ayrshire Council on Alcohol (South Ayrshire)have both been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at [email protected] quoting reference #VO105507.