Reception Volunteer

Childrens Hospices Across Scotland
VO105827

Reception Volunteers support the Administration Team with the smooth running of the hospice reception. This includes welcoming visitors and undertaking a range of administrative tasks such as typing, opening mail and photocopying.
Reception volunteers are often the first point of contact for children and families, so a friendly, warm response at the end of the phone or in person can help to make a big difference to their stay and overall experience of CHAS. Additionally, supporting the Admin Team with administration tasks helps to ensure the post goes out on time, filing is up to date and paperwork is managed appropriately. These tasks are so valuable and contribute to the smooth running of the hospice.
We are looking for friendly, enthusiastic volunteers who will provide a warm and reassuring welcome to families and visitors.
How much time should I offer?
We're currently looking for volunteers on a Wednesday and every second Friday afternoon.
Key times are:
• Morning 9:00- 13:00 • Afternoon 13:00-17:00
What ongoing learning/support/guidance will I receive?
It’s important to us that you feel happy, safe and confident during your time with us. As a CHAS volunteer you will be invited to complete a short core learning package that is tailored to your role.
Your Volunteer Manager will provide ongoing support and guidance to you. We have also partnered with the Skills Network to offer all our volunteers the chance to develop new skills and explore further learning opportunities.  
 We have an Assistance Programme provided by Health Hero to support our volunteers with all aspects of their lives, whether that is at work or at home. This is confidential and free of charge. 
What else should I know?
We will pay your out of pocket expenses in line with the CHAS volunteer expenses policy.
CHAS is committed to providing a quality volunteering experience to all volunteers, free from discrimination and prejudice. Ensuring that CHAS is an equal, diverse, and inclusive organisation improves the quality of care we provide, helps us reach more families and children, and maximises a wide variety of knowledge, experience and expertise.
We welcome volunteer applications from those who are refugees, asylum seekers, benefit claimants and those with a disability. We can provide more information about your eligibility to volunteer and any reasonable adjustments we can put in place to ensure your volunteering experience is a positive one.

Experience required

Excellent customer service skills
An outgoing and friendly personality
Good administrative skills
A sensitive approach to receiving and passing on personal information pertaining to children and families
An ability to relate to people of all ages
Adhere to rules around GDPR and a strong understanding of confidentiality
An ability to represent CHAS enthusiastically and appropriately
Experience of using Microsoft packages such as Word, Excel, Teams would be beneficial

Travel expenses

We will pay your out of pocket expenses in line with the CHAS volunteer expenses policy.

I want to volunteer

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Training details

It’s important to us that you feel happy, safe and confident during your time with us. As a CHAS volunteer you will be invited to complete a short core learning package that is tailored to your role.
Your Volunteer Manager will provide ongoing support and guidance to you. We have also partnered with the Skills Network to offer all our volunteers the chance to develop new skills and explore further learning opportunities.  
Further Child Protection training (either online or face to face, approximately 3 hours in length) is mandatory for this role, to be completed within the first year of volunteering with us.

Restrictions

Minimum age: 16

This role requires membership of the Protection of Vulnerable Groups Scheme (children only). There is a simple form to complete and we will assist you with this.