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We are looking for Volunteer Advisers to help provide effective and efficient advice to members of the public. In this role, you will work directly with clients, both face to face and over the phone, to understand their situations and support them in accessing the information they need.
You will research and interpret information, present clients with options and support them to take appropriate action. This may include referring to other services, drafting letters or acting on behalf of clients where required. You will also be responsible for maintaining clear and accurate case records.
This role requires strong communication skills, the ability to work with a wide range of clients and confidence using computers. You should be able to work as part of a team, respect different perspectives and be willing to undertake ongoing training.
If at any stage you have a query about volunteering with IBS CAB or wish to discuss the volunteering opportunities more fully, please feel free to contact:
E: volunteering:invernesscab.org
T: 01463 252292
Support
Training details
All volunteering roles require a commitment to on-going training. For the role of General Adviser, this includes an initial 4 stage training programme that can take up to 6 months to complete.. This programme includes completing e-learning modules, attending face to face training sessions and shadowing experienced Advisers. Throughout the training process and when you go on to become an Adviser, you will be supported by the Bureau managers and a team of specialist staff.
Restrictions
Minimum age: 18
Availability
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Morning
Afternoon
Evening
Volunteers (aged 18-25) taking part in this opportunity are eligible to claim Saltire Awards hours for their activity.
Find out more
Please fill out this form to register your interest in the opportunity General Adviser with Citizens Advice Bureau - Inverness, Badenoch & Strathspey
Your email address and phone number will only be used by the organisation/TSI you are contacting to discuss in more detail the opportunity you are enquiring about.
Your message will be sent to the organisation that supports volunteering in Highland:
Contact name: Eilidh Forsyth
Thank you for registering your interest in General Adviser with Citizens Advice Bureau - Inverness, Badenoch & Strathspey.
Highland TSI has been sent your details and message, they will respond to you at the email address you provided.
Something has gone wrong, please let us know about this issue at [email protected] quoting reference #VO105582.